The Best Invoicing Practices Every Small Business Should Follow

Jul 15, 2023 | Blog

We all love getting paid quickly, and the best way to make this happen is to manage your invoices well. A report by Entrepreneur found that UK-based small businesses have an average of £84,000 tied up in unpaid invoices at any given time, which is bad news for cash flow to say the least. Invoicing may not be the most thrilling part of your business, but it’s important to put the following best practices in place so that you can make the process as smooth as possible, improve client relations and, crucially, get paid on time.

Start Off On the Right Foot

One of the best ways to improve your invoicing process is to outline clear expectations with each new client or customer. Be sure to include details such as payment schedules and estimated amounts in each invoice. Your clients will appreciate the transparency and it will avoid any confusion later on.

Send Invoices As Soon As Possible

A simple way to get your invoices paid quickly is to send them out at the right time. Many business owners let this crucial step slip their mind, which then causes delays. Sending out an invoice late demonstrates a lax attitude to your clients, who are then less likely to take your deadlines seriously. Lead by example and be careful to send your invoices ASAP.

Use Software

You can use cloud accounting software to automate your invoices, which will save you significant time and ensure that you don’t forget to send them out! Automating this process will also help you to keep track of which clients have paid and which deadlines are approaching, allowing you to take action accordingly and get money in the bank sooner rather than later.

Offer Multiple Payment Options

Giving your clients multiple ways to pay is likely to encourage them to do so in a more timely fashion. Online payment is convenient and you can add a “pay now” button to digital invoices which may even see you paid the very same day you send them out.

Furthermore, online payments are faster to process meaning that you won’t have to wait for many days for a cheque to clear. You can also sync them to your accounting software to keep an even closer eye on the process. If you’re sending your invoice internationally, be sure to specify the currency that you accept.

Include the Basics

Be sure to include the following details in your invoice:

  • Date of invoice creation
  • The date the good or service was delivered or completed
  • A unique invoice number
  • The client’s purchase orders
  • Contact information for both you and your client
  • Payment terms
  • A description of the goods or services you have provided
  • Itemised list of costs
  • Any late payment fees or early payment incentives
  • The method of payments you accept and the appropriate currency if invoicing internationally.


Sending a polite and professional follow-up is necessary when your client fails to meet your payment deadline. You should be able to use your accounting software to track who is late. If you don’t use software with this capability, make a calendar of follow-up dates. It also may be worth creating personalised templates for each client. If a client is frequently late to pay, consider introducing a fee to encourage them to be on time going forward.


Improving your invoicing process will help you to get paid faster and ultimately improve your cash flow. By using accounting software to automate your invoices and keep track of your clients, you can save a huge amount of time and ensure that everything is correct on your end. Be sure to give your clients multiple ways to pay for their convenience, and consider implementing late fees and early payment incentives to further speed things along.

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