Open communication: Why we fix fees and don’t charge by the hour

May 29, 2023 | Blog


In the realm of accountancy, establishing strong client relationships is vital for success. At Thomas Emlyn Ltd, we firmly believe in open communication as the cornerstone of becoming your trusted advisor. That’s why we have adopted a fixed fee structure, encouraging our clients to contact us without hesitation.


In this blog post, we will delve into the significance of open communication, the benefits of fixed fees, and how this approach aligns with our mission of fostering long-term client partnerships.


Building Trust through Open Communication:

Trust is the bedrock of any successful accountant-client relationship. By encouraging open communication, we strive to create an environment where clients feel comfortable reaching out to us whenever they have questions, concerns, or require professional advice. Our clients’ success is our top priority, and through regular interaction, we can gain invaluable insights into their unique financial circumstances.


Removing the Barrier of Cost Concerns:

Charging by the hour can create a sense of unease for clients, as they may worry about being billed for every interaction. Our fixed fee structure eliminates this concern, empowering clients to contact us freely and frequently. By offering predictable monthly fees, we aim to foster an environment where clients can seek guidance without the fear of accumulating additional costs. This approach nurtures transparency and reinforces our commitment to acting as a trusted advisor.

Enhancing Collaboration and Proactive Support:

Open communication facilitates collaboration between us and our clients. By encouraging regular contact, we can stay up-to-date on the latest developments within our clients’ businesses and provide timely insights. This proactive support allows us to identify potential financial challenges or opportunities, leading to better decision-making and improved outcomes. Together, we can navigate complexities and help our clients achieve their financial goals.

Deepening Understanding and Tailored Solutions:

Maintaining regular communication channels enables us to truly understand our clients’ unique needs and aspirations. We can gain a comprehensive view of their financial landscape, enabling us to develop tailored solutions that align with their specific objectives. By providing individualised guidance, we can assist clients in optimising their financial strategies, minimising risks, and maximising opportunities for growth.

Driving Long-Term Client Relationships:

At Thomas Emlyn Ltd, we view our role as more than just number-crunching. We are committed to building enduring client relationships based on trust, reliability, and open communication. By fostering an environment where clients feel valued and supported, we can become your trusted advisor throughout your business journey. Our fixed fee structure is a testament to this commitment, reinforcing our dedication to promoting client success.


Open communication forms the foundation of our accountancy practice at Thomas Emlyn Ltd. By adopting a fixed fee structure, we create an environment where clients are encouraged to contact us without hesitation, knowing that their best interests are our priority. As we strive to become your trusted advisor, we firmly believe that open communication is the key to building strong, enduring partnerships. Experience the benefits of seamless collaboration, proactive support, and tailored solutions by choosing Thomas Emlyn Ltd as your partner in financial success.

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